Refund policy

 Cancellation & Ordering Policy 
All our catering is freshly prepared in-store especially for your event. To manage perishable stock, ingredients, and preparation time, we have the following policies:

Cancellation Policy 
• 48 hours or more before your event start time: Full refund of the order value, minus any non-refundable card processing/merchant fees (typically 1.5–3%).

• Less than 48 hours before your event start time: No refunds can be issued, as we will have already purchased stock and begun preparation specifically for your order.
In some cases, depending on timing, order size, and our ability to re-allocate resources, we may offer store credit ranging from 10% to 100% of the order value. Store credit is issued at our discretion and will be communicated via email.

Ordering Information 
• All catering orders require a minimum of 48 hours’ notice.

• Orders placed with less than 48 hours’ notice will be automatically cancelled and refunded, minus any processing fees.

For special dietary requirements, custom requests, or any catering needs outside the 48-hour notice period, please contact us directly at hello@finnandcocafe.com — we’ll do our best to accommodate you where possible. We kindly ask that you review your order carefully before confirming, as changes or cancellations close to the event date may impact availability for other customers.

By completing your purchase, you acknowledge and agree to this Cancellation & Ordering Policy. Thank you for choosing Plentish — we truly appreciate your understanding and look forward to catering your event!

Non-refundable items
• Gift Cards
• Love Locals Gift Hamper